From order placement to delivery, how long will it take to get my products?
12 - 18 Business Days - Excludes public holidays. Note: this excludes custom stops.
Do you offer warranties on products ?
Some products has warranties on default problems - please check product specific.
Do you supply outside of South Africa ?
Yes we do
How do I know if I will receive authentic and genuine product only?
We provide authenticity cards and there are QR codes printed on the products. They can be scanned to check the originality of the product.
I need to buy in bulk, please provide prices.
Simply mail us your list at firstname.lastname@example.org
How are the shipping charges calculated?
On the basis of the volumetric weight (LxBxH) of the parcel divided by the per kg rate provided by the courier company. The dead weight of the parcel . Also, Dentotech is not liable for any custom clearance charges. We pay the export taxes and shipping charges only. Customer can be held accountable for the intake of those charges by the courier company. If you do not wish to pay the clearance charges at the destination customs , your order will be returned back to us and refund will be processed after deducting the forward, reverse shipping and other processing charges.
Can I make changes on my order after placing it?
Unfortunately, no changes can be made once the order has been placed as the products are imported. However, if you still require your concern to be addressed on priority , drop us an email at email@example.com
Refund - How long does it take ?
Refund consumable product will take 30 days to complete. On other imported items product will be send back to manufacturer for refund and this will take 45 days to complete. Dentotech will pay for the collection of the product and sending back to the manufacturer - no cost / risk to client.